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Contact Kindle Customer Service

How to Reach a Person at Kindle

Verified Contact Information

Toll-Free Number:

  • 1-866-321-8851
    This number is currently not in service
Call Now
Send Message

Customer Service:

  • 1-206-266-0927
    This number is currently not in service
  • 1-888-280-4331

Legal:

  • 1-206-266-4064
    Copyright Infringement Inquiries

Customer Service:

cs-reply@amazon.com

Legal:

copyright@amazon.com
Copyright Infringement Inquiries

Kindle Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Kindle Phone Number
1 (866) 321-8851
Average Hold Time
00:03:28
Average Calls duration
5 minutes
Most Popular Kindle Email Address
cs-reply@amazon.com
Kindle Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
View full overview

How to Contact Kindle Customer Service?

Contacts

The Kindle customer support phone number is not made public yet. However, you can always get in touch with their customer support representative by requesting a phone call from the “Customer Service” page. Whether you need help with device setup, troubleshooting, or accessing your Kindle content, their support representatives will be ready to provide assistance.

You can contact a live person on Kindle by simply requesting a call from the Amazon Help Center. If you are not comfortable with contact via phone, Kindle customer support is also available via chat, which is accessible from the website. Whether you have questions about device features, content management, or troubleshooting, the live person from Kindle support will be able to help you.

You can contact the Kindle Help Center by emailing cs-reply@amazon.com. This email address serves as a general contact for Amazon customer support, including Kindle-related inquiries. When emailing, make sure to provide a clear description of your issue or question regarding Kindle, and the customer support team will assist you accordingly.

If you want to get in touch with a virtual assistant, visit the official website. Go to the “Help” page, choose “Something else” block and select “I need more help”. Click on the “Start chatting now” button in the “Chat with Us” block. You’ll see a Kindle chat window on the left. Choose the topic you want to discuss with a virtual assistant, or just enter your message in a special field and enter “Send”.

Visit the page of Kindle on the official Amazon site by clicking on its hyperlink in the “Contact Information” on this page. Follow the “Help” hyperlink at the bottom, and you’ll see a Kindle customer service page. Select the topic, on which you need to resolve the issue, follow the stages and when you go to “I need more help” just click on it and choose the most convenient way of communication for you: “Request a phone call” or “Chat with us”. Keep in mind, that to get in touch with Kindle support, you must be logged in on the Amazon site.

Working Hours & Locations

As Kindle is a product of Amazon, the KDP customer service hours are the same as those of the American e-commerce giant. The Amazon specialists are usually ready to give assistance with any questions related to Kindle products, whether it’s finding the right book or delivery, 24/7. Such hours allow you to apply to the company representative at any time convenient for you. Even if it is at night when you are wandering through the Kindle catalogue, come across interesting offers, and an’t wait until morning to learn more about them.

PissedConsumer Club

Contact Information

Kindle Website:

Kindle Help Center:

Corporate Office Address:

Amazon Kindle
2021 7th Ave.
Seattle, Washington 98121
United States

Other Info (opening hours):

Mailing Address:

Amazon, Attn: Legal Department

P.O. Box 81226

Seattle, WA 98108-1226

More contact details

How Customers Rate Kindle Support?

4.5 / 5
Good

Based on 5.6K calls to Kindle customer support through PissedConsumer.com and 67 survey responses.

Total Calls
5.6K
Avg Call Duration
04:47
Issues Resolved
11%

Why Customers Call Kindle?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 30%
  • Product/ Service 18%
  • Account 11%
  • Request for Information 11%
  • Payments and Charges 11%
  • Website/ Application 8%
  • Activation/ Cancellation 5%
  • Return/ Replace 2%
  • Cards 1%
  • Refund 1%
  • Shipping and Delivery <1%
  • Staff <1%
  • Streaming Services <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

30%
  • "My Kindle book will not load"
  • "My book"
  • "Unable to buy books on my kindle device"

Product/ Service

18%
  • "Kindle not working"
  • "New kendel Purchase"
  • "I cannot connect my kindle to get my books"

Account

11%
  • "Subscription"
  • "Trying to find my account information on my book."
  • "Amazon kids account will not exit my kindle fire and keeps interrupting everything."

Request for Information

11%
  • "I'm the author of The Malevolent Nephilim on Amazon. I had my book revised and my reviews went away with the cover revision. It isn't a new story, only a revised cover . How do I get my reviews back?"
  • "Need a person to handle my request. Pearl Chatbot did not help me on chat, sent link to join ask an expert"
  • "Update credit card"

Payments and Charges

11%
  • "Issues being charged for books i haven't read"
  • "My kindle won't charge or open"
  • "Unauthorized payment"

Website/ Application

8%
  • "messed up on my downloading of book I ordered"
  • "I ordered 3 of the same books by accident and I only wanted one, I was trying to download the series."
  • "I just joined Kindle unlimited, and I'm not able to download the books without paying for them"

Activation/ Cancellation

5%
  • "Cancel Kindle"
  • "I want to cancel my Kindle subscription no more"
  • "Cancel service don't want to be charged"

Return/ Replace

2%
  • "Change payment method on my kindle"
  • "Changed email changed password. Network claims authentication problem my network is 2E4640. Need help"
  • "I can't return books on kindle to get a new book"

Cards

1%
  • "Why they. Take money off card"
  • "New card for payment"
  • "Unable to use new visa card"

Refund

1%
  • "Refund"
  • "Promised a 30% refund for ordering a new kindle paperwhite since mine is obsolete."
  • "Refund for Kindled that I regret ordering"

Shipping and Delivery

<1%
  • "I haven't signed up for a recurring delivery. I ordered one bottle to try. I've had another $35 charge on my American Express account. I want a refund and do NOT send me anymore or charge me again. Thank you. I am contacting AMEX as well."
  • "Book arrived in French instead of English"
  • "Did not receive my order"

Staff

<1%
  • "Discontinuing service"
  • "Kindle service"
  • "Trouble with service"

Streaming Services

<1%
  • "Netflix will not open"
  • "Prime video issue"

Fraud & Security Issues

<1%
  • "Identity theft"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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