Contact Kindle Customer Service
Kindle Phone Numbers and Emails
Toll-Free Number:
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(866) 321-8851The number is currently not in service
Customer Service:
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(206) 266-0927The number is currently not in service
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(888) 280-4331
Legal:
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(206) 266-4064Copyright Infringement Inquiries
Kindle Emails:
How to Contact Kindle Customer Service?
Most Popular Number:
| Total calls: 3 015 | Issues resolved: 96 | Last call: May 19, 2025 |
Kindle Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kindle Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Kindle is 8663218851. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Kindle may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kindle Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Kindle is 8663218851. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Kindle may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Kindle mainly because of product/ service, account and request for information.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Kindle is cs-reply@amazon.com. 97% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Kindle Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Amazon, Attn: Legal Department
P.O. Box 81226
Seattle, WA 98108-1226
Kindle Customer Service Reviews
Great customer service. Techs are thoroughly conversant in Kindle difficulties that were caused by user error (me).
IT was hard to get the call to go through. Then to get someone to talk too.
She was kind and did help. Just waiting for the refund.
How Good is Kindle's Customer Service?
Summary of Kindle Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kindle?
Product/ Service Question:
- “Kindle needs audible access”
- “No access to my books”
- “Lost access to books”
Account Question:
- “Can’t log in”
- “Open password kindle”
- “I forgot passcode of kindle”
Request for Information Question:
- “Help with kindle”
- “Update payment information”
- “Kindle help”
Payments and Charges Question:
- “Charges to my card”
- “Charge off my bankcard”
- “Fraud”
Website/ Application Question:
- “Kindle not downloading books”
- “Books not downloading”
- “Problems downloading to kindle”
Activation/ Cancellation Question:
- “Need a o cancel book”
- “To cancel my service”
- “Cancel and get credit fot book just pivhased”
Return/ Replace Question:
- “Change of payment method”
- “Changing payment date”
- “Change credit card”
Cards Question:
- “Give my new card number so I can order books”
- “Need to give new card number”
- “My card was compromised. I need to change payment method”
Refund Question:
- “Refund”
- “Refund for book accidentally purchased”
- “Get my money back on my card”
Staff Question:
- “Cannot open any book. I just get a pop up to call Kindle Customer Service”
- “Service was suppose to stop and was not to be billed for April but was charged to my card on the 1st”
- “Discontinue services”
Shipping and Delivery Question:
- “The kindle not responding and delays when prompted”
- “Did not get 3 months free unlimited when purchased paperwhite In January 2025”
- “Signed up for unlimited kindle, ordered book, said it was being delivered, didn’t arrive”
Employment Question:
- “1099”
Other Question:
- “510041”
- “Difficulty registering my new kindle”
- “Kindle problem”
Compare Kindle Customer Service To
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