Kindle Reviews
Kindle Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kindle has a 2.6 star rating from 176 customer reviews; consumers are mostly neutral and 46% would likely recommend. Rating mix shows more unfavorable than positive responses.
Key Takeaways for Future Customers
- Many Kindle reviews note easy reading and extensive book selection.
- Expect medium price level and value placed on discounts and special offers.
- Some customers report successful issue resolution when reaching a helpful representative.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and difficulty reaching a live person.
- Billing issues, refund requests, unexpected charges, and subscription or membership cancellation problems.
- Account access, identity verification, downloads not appearing, device charging or freezing failures.
Positive Feedback
Users praise easy to read format, portability, extensive available books, and occasional excellent support interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kindle has a 2.6 star rating from 176 customer reviews; consumers are mostly neutral and 46% would likely recommend. Rating mix shows more unfavorable than positive responses.
Key Takeaways for Future Customers
- Many Kindle reviews note easy reading and extensive book selection.
- Expect medium price level and value placed on discounts and special offers.
- Some customers report successful issue resolution when reaching a helpful representative.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and difficulty reaching a live person.
- Billing issues, refund requests, unexpected charges, and subscription or membership cancellation problems.
- Account access, identity verification, downloads not appearing, device charging or freezing failures.
Positive Feedback
Users praise easy to read format, portability, extensive available books, and occasional excellent support interactions.
Media from reviews
Albuquerque, New Mexico
I no good reviews
I don't like the audio reading and im being charged for them I only enjoy to read my books I dont enjoy the audio books at all
San Luis Rio Colorado, Sonora
Identity verifiction
I have a physical disablity and having dificulty identity verifiction. It be nice if you would commodate the disable veriffsing their identity.
User's recommendation: elmailing my personal information and upload it by Photo.
Memphis, Tennessee
If My book can be reduced so I can afford to purchase?
I need the price of my book should be lower so I can purchase. I have not received any royalties from my book.
I would like for the price to be $4.99 for the soft back and $6.99 for the hardcover. Thanks!
User's recommendation: I would like for the price on my book to lower. I have not received any Royalties from the book. It has gone overseas, therefore my book price should be smaller’
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Hope, Pennsylvania
Resolved: Need to cancel last order. Thought it was hard cover book not Kindle
Amazon needs to be more accessible to consumers. It took many minutes to locate a telephone number.
The matter was resolved, but I am not sure whether I spoke with a person or Alexa. They did follow up with a confirming email.
- Love the surface of being able to read e-books
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salt Lake City, Utah
I was charged twice for my...
I was charged twice for my subscription. They charged me yesterday.
Then again today for some reason. Hopefully, customer service will help fix the issue.
- Love the books
- Charged twice
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe purchased books are not showing.
I made Kindle purchases of books, but they only showed a sample. They didn't show the books. The books weren't showing.
- All
Preferred solution: The books.
User's recommendation: Bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy email address had been changed
I cannot sign in to my Amazon or Kindle because my email was charged and Amazon still has not fixed that problem. Until they do, I will not be able to get my Kindle.
Preferred solution: I would like to get this hole thing fixed and have my Kindle back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mercer Island, Washington
I accidentally deleted books from my...
I accidentally deleted books from my Kindle, and they disappeared from all my devices. I purchased the 7-book series for Lucinda Riley in 2022. Is there a way to get them back?
Saint Louis, Missouri
I have a book that is published on Amazon but I no longer have my old email that I signed up with
There was a recording, and then the phone call ended. I didn't get a chance to speak with anyone.
I was trying to report that I have a new book published on Amazon, but the email that I have registered to my Kindle account I no longer have access to. How can I switch all of that over to my new account so that I can have access to my taxes next year?
Sioux Falls, South Dakota
A pain to get a hold of make it difficult to resolve the problem
You couldn't get a hold of anyone. They just want me to go online.
That's a pain!
And now you don't even want me to do the review. I'm supposed to have to go online to do that, too!
- I do not want to have to go online
Preferred solution: Decent service someone to help me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Excellent customer service
Company fixed the issue and I have been provided with apology.
Kindle was full of viruses. Agent had to reboot phone and erase everything in order to correct this problem
She cleared phone and installed all new updates.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help with kindle pages. I need to set the paragraphs right
I have been trying to speak with an agent and your AI will not connect me. I keeps asking me what do I need and I put my request and it say I have an email follow the prompt.
But it does not open. I need to speak to someone about kindle pages
- Ai sucks
Preferred solution: Yes I have a book with KFP in Amazon. But a man to money from me and never got back to me I have registered with Kdp and I am trying to merge my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trumbull, Connecticut
To Kindle Legal Dept: I am a longtime,...
- - Account inaccessible after a hacked email and payments canceled.
- - Wants removal and republish under a valid email; rejects a $500 fix.
To Kindle Legal Dept:
I am a longtime, consistent customer of Amazon. Many years ago I published my novel, 'Crazy Girl, the Nightwalker's Journey' on Amazon's self-publishing program (now Kindle) with the help of a friend. The book is currently still on Amazon as available. My pen name of *** is noted as the author.
Please do not direct me to call Kindle Customer Service directly for the following problem. I did that yesterday, and, after explaining the entire problem, was told, 'Yes, no worries, we can certainly fix this for you!' What followed was how they would be able to 'fix' my book by charging me about $500!
At the time when I published this book, my email address was ***. Three years ago, however, that email address was hacked and corrupted, with fraudulent emails being sent to the thousand-plus email addresses on my contact list.
AT&T shut my email address down, and I am unable (and certainly unwilling!) to use it again; instead, I use my Gmail address (***). Thus, I am unable to go into My Bookshelf to edit or remove the book, nor is Amazon/Kindle able to notify me of purchases or send any royalty to my bank account because that was also canceled.
I wish to remove the book and republish using my valid email address. When I filled out the requirements to publish it, I had to enter my SS number. Therefore, I would be able to prove that I am one and the same person as the person (***). If so, please let me know so that I can provide it in a safe format. See below for my contact information.
Customer service doesn't just mean making deliveries on time and taking care of returns. It has to also mean helping someone who, in effect, is being robbed of her ability to use your service through no fault of her own. Please help me with this problem.
Thank you.
*** (***) ***
*** ***
***
- Self publishing
Preferred solution: I explained my problem already. For publishing on Kindle, I MUST HAVE my email changed and access to the book I published.
User's recommendation: Always go to Customer Service via email for a problem.
Los Angeles, California
I bought a bought a book and its not here
I purchased the Kindle e-book 'Reading the Gospels as Christian Scripture: A Literary, Canonical, and Theological Introduction' by Joshua W. Jipp, but I cannot open it or even find it in my Kindle library.
I paid for this book, yet it is nowhere to be found. This has been extremely frustrating and disappointing.
Preferred solution: My book is need it for class.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Loveland, Colorado
Reset password for Kindle Fire 8.0
I somehow got a virus on my Kindle Fire. I tried and tried to see how I could reset it to the factory settings.
I'm 75 years old and not very tech-savvy. I called the live chat number, and the wonderful rep showed me how to reset the Kindle.
The rep was extremely helpful. I always recommend Kindle.
Warner Robins, Georgia
Download Kindle Books already purchased
I cant download my books from my Kindle to the Kindle app on my iPhone it wants me to purchase the books from Amazon. I have already bought them.
Preferred solution: Download my books I have already purchased to my iPhone kindle app.
About
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The Amazon Kindle is a series of e-book readers. The developer is Amazon.com. The manufacturer is Foxconn Technology Group. The first e-reader release was in November 2007. There are the following Kindle models: Original, Keyboard, Touch, Paperwhite, and Voyage. They differ by operating system, memory, display, controller input, and dimensions. Amazon developed Kindle for PC app which can be opened in Microsoft Windows, Apple Macintosh and Linux. There are also Kindle applications for mobile devices. All users of Kindle devices can download, buy, browse, and read e-books, magazines, and newspapers via wireless networking. All digital media is available in Kindle Store. E-readers can be purchased and used worldwide.
Kindle is ranked 102 out of 1356 in Gadgets and Accessories category
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