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Kindle

What is your customer experience with Kindle?

Kindle Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Kindle has 3.0 star rating based on 161 customer reviews. Consumers are mostly neutral.

  • 46% of users would likely recommend Kindle to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to enjoy reading, Easy to read and carry with you, Extensive available books.
    Cons: Amazon not supporting customers, Con artists, Just does not work as it used to.

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Media from reviews

Kindle - I never had a passcode but one was added to my unit and I don’t have the number
Kindle - Unable to process orderKindle - I can’t open the book i’ve bought!!Kindle StorageIssue with Kindle website readingIssue with Kindle website reading - Image 2Issue with Kindle website reading - Image 3
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Top Kindle Reviews

Positive Review

"All better"

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The representative was patient and knowledgeable. Very helpful! She tried multiple options and each time one didnt work she had another available.

Critical Review

"I am not able to read a kindle series of 5 Books on Amazon titled The Alphas Bride by Red Sonia"

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I am not being connected to a call with you, only a constant beeping sound. I am not getting the help I need from your customer service department.

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Baili Doj
map-marker San Rafael, California

Kindle problem

Cant open book which is shown as purchased last week . Replacing book loan which ended a long time ago.

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User's recommendation: Find other supplier

Ashlynn Yuu
map-marker Mason, Michigan

I never had a passcode but one was added to my unit and I don’t have the number

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Kindle - I never had a passcode but one was added to my unit and I don’t have the number

A password was added to my Kindle and I was not told what it is. Im not writing any symbols. I dont even know how many letters and numbers str in your passcodes

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Johan J Zso

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tzaneen, Limpopo

Unable to process order

Kindle - Unable to process order
Contains 1 confidential file for company representatives

No answer on the call. Unable to process order.

I'm from South Africa. Is there a number for South Africans?

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Saleh Wfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

No reply from Kindle. Nada.

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I dont have part two of the Gulag archipelago which I purchased on April 22. It was in my library, but has now disappeared. Please resend it.

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Chris L Ifg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Chris@***.com

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I have been an author with 11 published books on Kindle and have not received any royalty payments! I get a notice saying it is coming, but no money in my bank account.

I tried to open your spreadsheet only to have it infect my computer, which cost me $160 to repair. I know I have had sales, even buying my own books retail with no residuals. Really?

I really need you to look into this and reply. - Concerned author Chris Lamela 707-566-**** PST chris@***.com

View full review
Loss:
$3000
Pros:
  • Easy to use
Cons:
  • Residuals not paid faithfully

User's recommendation: Be vigilant! Make sure your royalties are being paid!

Breleigh Zqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Macomb, Michigan

Kindle registration is not working

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bad, made me sign up for kindle unlimited even though i dont need it. Said I was being transferred to a higher up, after a few minutes on hold, they hung up.

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Raphaala Y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Kindle seller book

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It is very difficult to get a hold of customer service and I am not able to reach anybody on the phone. Service by phone would be a customer service, please.

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Loss:
$100

Preferred solution: To speak with a human

User's recommendation: Customer service

ROSALIE S Ntk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Order #: D01-0215***-*534628

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Good afternoon sir/madam,

Kindly cancel my Kindle book order

Order #: D01-0215***-*534628

Made a mistake. Thank you.

Rosalie Savarimuthu

Cell phone: +1 34* *** ****

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User's recommendation: YES. EXTREMELY FAST IN GETTING THE CODE AND FINISHED MY REQUEST AND RIGHT AWAT RECEIVED GREEN SIGNAL. THANK YOU.

Channa Zht
map-marker Louisville, Kentucky

Asking question about my subscription

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I taked with a customer service man whom was very kind and told me what I needed to know there was no issue just a small misunderstanding on my part but he took care of it for me I'm indeed thankful for his help and wish I had his name he deserves a

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User's recommendation: Yes reccomend

Kimara Lfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ogden, Utah

Needs to be easier.

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IT was hard to get the call to go through. Then to get someone to talk too.

She was kind and did help. Just waiting for the refund.

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Vicki L Xpk

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Verified Reviewer

Trying to reset password for internet on my kindle

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Trying to hook up the new TV that needed my Wi-Fi password. It said my Wi-Fi password was wrong.

I tried to reset the Wi-Fi password on my Kindle, but it didn't work.

Now I have no Wi-Fi on my Kindle. Thank you, I need help; I can't seem to connect with the right people.

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Preferred solution: help

Louvenia P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Erroneous charge

I ordered a book. I clicked on Kindle by mistake.

I ordered a printed copy of the book and do not want to use Kindle.

My account has been charged. The book title is Object Sermons.

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Preferred solution: Full refund

Anonymous
map-marker Louisville, Kentucky

Issue NOT FIXED

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Book will not download audio. Customer service can not find the problem.

Have called four times, I have been disco two times.

Ridiculous. .customer service personal does not speak understandable English.

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User's recommendation: Wait

Anonymous
map-marker Austin, Texas

I was logging into Kindle and reading my book every day since Amazon took over. I can’t even login to my Kindle every day.

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Since Amazon bought Kindle a year ago, I have had nothing but trouble all I have as a Kindle to read a book and used to I could login and read my book several times every day now I cant even login to Kindle every day since Amazon has taken over

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User's recommendation: Use a different format do not use Amazon Kindle

Airika Bhi
map-marker Poulsbo, Washington

Amazon Prime

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Great customer service. Techs are thoroughly conversant in Kindle difficulties that were caused by user error (me).

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Kristain Jdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Schaumburg, Illinois

Charging my card after membership canceled

My issue has not been resolved. I canceled membership shil in February they told me I would be billed in March then no more billing.

They charged my card in April after telling me they wouldn't. So I will have to cancel my card since no one from kindle will do their job and keep their word

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About

Related Companies

Amazon, Amazon Canada, Amazon Prime Video, Amazon UK, Amazon India

Summary

The Amazon Kindle is a series of e-book readers. The developer is Amazon.com. The manufacturer is Foxconn Technology Group. The first e-reader release was in November 2007. There are the following Kindle models: Original, Keyboard, Touch, Paperwhite, and Voyage. They differ by operating system, memory, display, controller input, and dimensions. Amazon developed Kindle for PC app which can be opened in Microsoft Windows, Apple Macintosh and Linux. There are also Kindle applications for mobile devices. All users of Kindle devices can download, buy, browse, and read e-books, magazines, and newspapers via wireless networking. All digital media is available in Kindle Store. E-readers can be purchased and used worldwide.

Kindle reviews and complaints

Kindle is ranked 50 out of 969 in Gadgets and Accessories category

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